According to an internal memo, Apple Stores and Apple Authorized Service Providers will soon be able to offer Face ID repairs without replacing the whole device on the iPhone XS and newer models
Genius Bars and Authorized repair outlets will be able to replace Face ID as an individual unit
As per an internal memo sent by Apple to its authorized service providers and obtained by MacRumors:
Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source.
As per the memo, Apple is providing access to a new TrueDepth Camera service part that features all the Face ID and front-facing camera components required for same-unit repairs to authorized technicians. This will allow Apple Stores and authorized technicians to fix the affected part of a device rather than replacing it as a whole.
The move will help the tech giant reduce the number of whole-unit replacements needed for iPhone repairs which in turn will support its ongoing commitment to reducing the carbon footprint of every product it sells. The modular approach to repairs also means users will not lose any data or have to set up a new iPhone because of issues with one component. The service will be available for the iPhone XS and later.
The company will provide Apple Stores and Apple Authorized Service Providers with an Apple Service Toolkit diagnostic tool which will help them gauge whether a same-unit Face ID repair will work instead of a whole-unit replacement. Documentation and training for the replacement service will be made available soon.
This change comes after Apple last year announced that it would be able to repair the glass on the back of select iPhone 12 models without replacing the whole device.
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